RETURN & EXCHANGE POLICY

At Giazart Enterprises, we prioritize your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return process. Please read the details of our return policy below:

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused and in their original packaging with all tags intact.
• Certain products such as customized items, and clearance sale products are non-returnable unless defective.

2. Return Process

• To initiate a return, please contact our customer service team at moshi@giazart.com or send us a message in whatsapp +91 9363917773
• Once your return request is approved, you will receive a confirmation mail from us. Please ensure the product is packed securely and hand over them to our Logistics partner.

3. Refunds

• Upon receiving your refund will be processed and credited to the original payment method within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the desired product.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please notify us within 48 hours of delivery for a free replacement or refund.
• Be sure to provide photo evidence when contacting customer service for faster processing.

6. Non-Returnable Items

• Products marked as final sale or non-returnable.

7. Return Shipping

• If the return is due to our error (wrong or defective product), we will cover the shipping cost. For all other returns, return shipping is the customer's responsibility.